Frequently Asked Questions

Here are some useful questions we get asked

Before Appointment
Your Appointment
After Appointment
What is physiotherapy?
Physiotherapy is a treatment used to help with the pain relief, healing and rehabilitation of most medical and surgical conditions. It is appropriate for a range of muscle, joint and nerve conditions whether resulting from injury, illness or disability.

Physiotherapists use a range of physical, hands-on techniques. As well as manual treatment they will also advise you on changes to lifestyle and ways you can reduce further muscle and joint problems with exercise programs and methods to cope with chronic conditions. If they consider it appropriate, physiotherapists may recommend you are seen by other specialists, for example orthopaedic surgeons, pain specialists or rheumatologists.
How do I make an appointment?
You can call us on 0333 800 8606, email us at, message us on social media or you can book online via our portal which is very easy to do. Once you have entered your personal details on the portal, you’ll be prompted to select the clinic location you wish to be seen at, the type of appointment you’d wish to book, as well as which therapist you’d prefer to be seen by (or select ‘all therapists’ to see all availability). Once you have followed these steps you’ll have access to our live clinic diaries and be able to select a date and time that work’s best for you.
Do I have to be referred by a doctor?
No. Physiotherapists can autonomosuly diagnose a wide number of musculoskeletal injuries and are often better placed to advise you on these types of injuries than your own GP. However, we do work closely with GPs and should further investigations be needed, we will write a letter to your Doctor with our recommendations. If you have already seen your GP and had investigations or scans, then please bring these along to your initial assessment since they may be helpful for your treating physio.
Do you have specialists I can see?
Each of our physiotherapists have different areas of expertise and we will work together as a team to ensure the best possible outcome for your injury. Should we need to refer you on for specialist opinion, our team have developed close working relationships with many top surgeons, so you can be rest assured we’ll only recommend you to the best specialists in the area.
How do I know if my insurance covers physical therapy services?
We are registered with most private medical insurance providers (including the likes of BUPA, Axa, Aviva, etc.) and recognised by schemes such as Simply Health, who will allow you to claim for a percentage of your treatment costs on production of a valid receipt. If you are still unsure, it’s always best to check with your own insurance provider first.
How much will it cost?
The average course of treatment involving an initial assessment and 4 to 5 further treatment sessions is £150 – £200. Average appointment costs are £30 – £40. The majority of people attending physiotherapy can then be discharged following 4 – 5 treatment sessions with a programme of activity and exercises to follow.
Is physiotherapy massage?
No, physiotherapy is much more than massage, although specific massage techniques may be used if they are regarded as an appropriate treatment to aid your recovery. Physiotherapy treatment can include manual therapy (moving your joints), soft tissue mobilisation (such as massage), acupuncture and electrotherapy, plus many more treatment options.
What types of problems can physiotherapy help?
Physiotherapy can be used to help manage a wide variety of health conditions that affect many of the body’s systems. Most often these conditions relate to problems with bones, nerves, joints and soft tissues. A few day to day examples of these are painful backs, necks and joints, sports injuries, injury resulting from accidents or rehabilitation after surgery or strokes.
What does the treatment involve? / What treatments will you use?
Your physiotherapist will begin with a full assessment and physical examination to establish the cause and nature of your condition. After this, the physiotherapist will look at the results and consider your past medical history to determine, in conjunction with your wishes, what treatment is most fitting for your needs and create a personalised treatment plan.
What should I wear?
Wear some comfortable clothing such as a loose top, tracksuit or shorts and trainers that you feel able to move around in easily. Physiotherapists need to visually assess you in terms of movement and posture, as well as move different areas of your body, so these need to be accessible and visible.
How long do sessions take?
The first appointment will involve a full assessment and will take up to 45 minutes. Following sessions will depend on what your treatment plan requires, however if you have any concerns about timings then you’re welcome to discuss this with your physiotherapist. Most follow up appointments are 30 minutes.
How do I cancel or reschedule my appointment(s)?
You can call us, email us, or contact us on social media. If you booked via the online portal and received a confirmation email of your appointment, then there will be a link that you can follow on that email that allows you to cancel/reschedule within a few easy steps.

Please note, any cancellations made within 24 hours of your scheduled appointment may incur a cancellation fee.

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